Frequently Asked Questions
Everything you need to know about your EliteFTS experience.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Custom-built equipment may require a lead time of 4-6 weeks depending on the manufacturing schedule.
What is your return policy for gym equipment?
We accept returns on most unused items in their original packaging within 30 days of delivery. Please note that custom orders and clearance items are final sale.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping rates and delivery times vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through our third-party partners for larger equipment purchases.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing your tracking number and a link to the carrier's website.
Are your products covered by a warranty?
Yes, we stand by our quality. Most of our strength equipment comes with a limited lifetime warranty on frames and welds, while accessories carry specific manufacturer warranties.